When purchasing our original products from FormaHoof.com operated by FormaHoof Ltd, you can be sure you are shopping safe and hassle free.
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know by email to customercare@FormaHoof.com.
Our Returns & Refunds Policy gives you 21 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 21 calendar days of your purchase.
After the 21 day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 7 days after their purchase to ensure it meets your needs.
No, to be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product.
After you contacted us about your return, you will receive further instructions by email. Once the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us via customercare@FormaHoof.com
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 21 calendar days.
If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@FormaHoof.com
We do not offer refunds for final sale items unless they are defective.
We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please send us an email at customercare@FormaHoof.com and wait for instructions on how to return your item.
If the article was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.
If the article wasn’t marked as a gift at the time of purchase, or if the if the customer has had the order shipped to you later, we will send a refund to the customer and he will be informed of your return.
When returning your product, please email customercare@FormaHoof.com and wait for instructions on which address to return it to. You will be responsible for paying your own shipping costs to return your article, unless the article is defective.
Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an article over 150 USD/EUR you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned article.
In addition to our Returns & Refund Policy, if you are a customer in the European Union, you have the right to cancel your contract with us and receive a full refund within 14 calendar days of receiving your order, if you are an online, postal or telephone customer.
If the goods are delivered in several instalments, the period shall be 14 calendar days from the receipt of the last payment.
To exercise your right to cancel the contract you must request a refund in writing within 14 calendar days of receipt of the articles. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. To exercise your right of cancellation, please follow the steps below:
Send an email to customercare@FormaHoof.com and request a cancellation form.
You will be refunded according to your original payment method within 30 calendar days of receipt of the cancelled articles or, if earlier, within 21 days of receipt of your proof of return. If we do not receive the cancelled articles, we can arrange to have them returned at your expense.